Our aim is to get your products to you as quickly as possible. We aim to get all orders placed before 1pm dispatched the same day (Monday to Friday excluding public holidays) with the exception of Monday where this is not always possible due to order volumes.
Please note that delivery times stated are calculated from the point of dispatch rather than when the order was placed.
Delivery options and prices will be calculated and displayed at checkout. You can select the required service from there.
Please note, we cannot accept responsibility for parcels that go missing using the Royal mail (UNTRACKED) service. No replacements or refunds will be provided in these cases.
We use third party couriers to delivery your orders such as Royal Mail, Hermes, Yodel, DPD and DHL.
On rare occasions packages may be subject to delay, damage or loss. If this is the case, then please get in touch with us as soon as possible as we will not be notified until you have brought the situation to our attention.
Once your order has been dispatched you will receive an email confirmation containing the shipment tracking number (if you have opted for a tracked service).
In the unlikely event that you have not received your order within the estimated delivery time we kindly request that you wait a further 4 working days before reporting it to us. Occasionally courier services can experience some unexpected delays, which unfortunately we have no control over.
International Clients: Please note that it is your responsibility to check for tax and custom related costs. You are advised to check the destination countries law in relation to importing electronic cigarette products such as import taxes, duties, and compliance before placing orders. Some countries not permit the import of electronic cigarette products or may require licences or permits. Evape will not be held responsible for products rejected, held or confiscated by customs.
Please make sure to include your order number, order date and name in any correspondence. Contact should be made either through the contact us page on our website or by sending an email to firstname.lastname@example.org. Please provide as much information as possible including pictures where applicable to speed up the process of resolving your issue.
If you have received an item that was damaged in transit you must notify us within 24 hours of delivery.
Errors or shortages must me notified within 24 hours of delivery.
In the event you have received a faulty item you must notify us with 30 days of arrival.
If you have changed your mind and no longer require the purchased item, you must notify us with 30 days delivery. In this instance we can only accept returns if the items are in brand new and unused condition and the buyer will be liable for return costs.
If the returned product is not in the condition in which it was posted, we reserve the right to issue a partial refund after assessing the item for damages.
We provide warranty for all products up to 90 days from the date of purchase, except for e-liquids, cbd, coils and clearance items, for which warranty does not apply.
Damaged and faulty items must be returned to us for inspection. Return labels will be provided for faulty products however we are unable to cover return costs for accidental orders or buyers changing their mind.
Please do not send items back without receiving authorisation from us. This could result in the loss of your items for which we will not be held liable.
It is essential that when returning items, you package them correctly. You will be liable for any damages caused to items in return transit if packaged incorrectly.