Delivery Details

SERVICE UPDATE:

Please note that orders placed on Friday 27th and 28th February will not be processed and shipped until 1st March due to system upgrades. 

 


Posting to the UK and Europe


Within the UK

So that we can offer you the best service possible when it comes to the delivery of your order - we have several delivery options available to you. Whatever you order. regardless of size and cost, you can as always have it delivered free within the UK. Please see below for a guide to how your order will automatically be shipped to you - free. Please note the payment thresholds, as the total cost of your order is the key used to decide what delivery service will be used for your order.

 

Please note the following

An order placed under a next working day service will be delivered the next working day (Monday – Friday) excluding bank holidays.

An order that is placed before 2pm (Monday – Friday) will be dispatched the same day. If you place an order after 2pm it will be dispatched on the next available working day (Monday – Friday).

We are not open on bank holidays or weekends so please take this into account before placing an order.

From the options below please note that the quickest delivery option on offer is the DHL delivery service, DHL are also quicker than the Royal mail to resolve an issue if it happens.
 

£0 - £20 : Your order will be sent via standard Royal mail post

(Normal delivery time 1-5 working days)

£20-£70 : Your order will be sent via standard Royal mail tracked post

(Normal delivery time 1-3 working days)

£70 upwards : Your order will be sent via a DHL next working day delivery service

(Normal delivery time is next working day)

 

Next working day option

Regardless of your order size you do have the option to have your order delivered via a DHL next working day service at an extra cost of £5, if you do require this service please ensure you select the correct option while placing your order.

 

Within Europe

All orders placed that are to be sent within Europe will be sent via a DHL next working day delivery service. The cost of this service does vary but will always be between £7.50 - £9.50.

 

Please note the following

An order placed under a next working day service will be delivered the next working day (Monday – Friday) excluding UK bank holidays.

An order that is placed before 2pm (Monday – Friday) will be dispatched the same day. If you place an order after 2pm it will be dispatched on the next available working day (Monday – Friday).

We are not open on bank holidays or weekends so please take this into account before placing an order.

Orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including VAT and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

Delivery costs may be higher for wholesale/bulk orders, please ensure you contact us for a quote before placing our order.

 

Within the Middle East

All orders placed that are to be sent within the Middle East will be sent via a DHL delivery service. The cost of this service does vary but will always be between £18 - £20.

 

Please note the following

An order placed under this service will be delivered within 1-3 working days (Monday to Friday).

An order that is placed before 2pm (Monday – Friday) will be dispatched the same day. If you place an order after 2pm it will be dispatched on the next available working day (Monday – Friday).

We are not open on UK bank holidays or weekends so please take this into account before placing an order.

Orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including VAT and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

Delivery costs may be higher for wholesale/bulk orders, please ensure you contact us for a quote before placing our order.

 

Delivery issues and resolution advice

As we offer different delivery services there are different ways in which issue are dealt with when it comes to missing orders, please see below for the procedure for each service that must be adhered to in the event of an issue.

 

Standard Royal mail delivery service and Standard Royal mail Tracked service

In the event of an issue with a Royal mail delivery we must follow the Royal mail procedure to seek a resolution. The Royal mail state that we are not able to claim for a missing/lost package until 15 days has passed from the date of dispatch. If you have not received an order sent via the Royal mail please allow 15 days from date of dispatch before contacting us about the issue. When 15 days have passed since the dispatch of your order you must then get in contact with us so we can go ahead and place a claim with the Royal mail for the missing package. Once a claim has been placed the Royal mail are allowed a period of 30 days to come back to us with a decision in regards to the claim. Once a decision has been reached we will then contact you to discuss the decision made.

 

DHL Delivery service

DHL offer a far superior service to that the Royal mail offer but In the event of an issue with a DHL delivery service the resolution process is a lot quicker, DHL delivery issues can be resolved normally within three working days from the dispatch date. If you have a delivery issue for an order sent via a DHL service please notify us straight away so we can start the resolution process.